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KMID : 1035420210090010069
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Journal of The Korean Society of Integrative Medicine
2021 Volume.9 No. 1 p.69 ~ p.90
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Importance_Performance Analysis (IPA) on the Management Improving of Integrative Medical Hospital and Unmet Medical Care Services
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Cheong Moon-Joo
Jeon Byeong-Hyeon
Noh Se-Eung
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Abstract
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Purpose: This study explored unmet medical services of patients admitted to a single medical institution in one region and sought to analyze the importance and satisfaction of hospital selection attributes. Through this, we tried to solve the unmet medical needs of patients and provide useful basic data about hospital management in the region.
Methods: A total of 250 questionnaires for patients admitted to the regional integrative medical hospital were collected. Of these, 232 samples were used for the final analysis, while 18 samples were considered not to have been conducted in good faith. For the analysis, first, demographic frequency analysis of inpatients and outpatients was performed. Second, characteristics of patients, including frequent disease treatment received, were analyzed. Next, descriptive statistics analysis was conducted on unmet medical service. In terms of hospital selection attributes, items of continuity maintenance (I quadrant), priority visibility (II quadrant), low priority (III quadrant), and excessive effort (IV quadrant) were derived using the IPA matrix technique.
Results: The results were classified by item and area. In the priority administration area, it was the reputation and recognition of medical institutions and the service area of medical institutions. There were 6 items, including the importance of surgery, medical expenses, and diet at hospitalization.
Conclusion: As a result of this study, resources are efficiently allocated to priority areas of high importance but low satisfaction while circulatory medical treatment is performed in the departments required by patients who use medical care. Various methods, such as preparing a policy to support medical expenses, should be sought.
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KEYWORD
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Importance_Performance Analysis(IPA), unmet, medical, service, satisfaction
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